Shopping Cart - Retrieving Orders

When your site visitors place an order, you will be notified by email, regardless of whether or not you utilize online or offline payment processing. These orders are also data based on the system so that you may view the invoice for that order at any time.

If you are using the offline credit card processing method, this is where you will retrieve order details and credit card information for your purchases. Online processing DOES NOT display credit card information.

To access the order retrieval data, select “View Online Orders/Invoices” from the Shopping Cart module menu. This will first display the “Search Orders” dialog section. This will allow you to search and sort your invoice data in any fashion that you wish. You can even display invoice data based on keywords within the invoice such as customer name and phone number. Once you commit your search query, the relevant query details will be returned.

At this point you may choose to view individual invoice details, download the current results to a semi-colon delimited .CSV file or print the results. You will wish to view the individual invoice data in order to retrieve credit card data if you are using offline processing.

When viewing the invoice details you also have the option to print the details and/or purge the invoice record from your shopping cart invoices database table. The purge option will simply remove the invoice from appearing within future searches but will not completely remove the record from the table. The purged data can be viewed again by downloading the .CSV data.

Check/Money Order invoices have the option to “Close” an order for accurate order fulfillment tracking and accounting

What does the order status mean?

“Closed” orders are orders that have been credit card processed and complete. Any “Pending” orders are carts where customers either abandoned the order or it is a check/money order. The “Sent” status indicates this order was sent to credit card processing, but has gone no further.