Email/Outlook issue

[Scott Chase]

I've got a troubleshooting question.  If any of you have experienced this let me know where to start.  I have a site that has been running for some time.  I have setup some email addresses on that domain.  From within this organization I can access these email accounts with webmail fine.  But when I manually configure the accounts in Outlook for POP3 or use the auto script setup from CPanel I have an issue connecting to the server.  The outlook client keeps popping up and asking for the password.  I know the password is correct because it works for webmail.

I'm thinking it might be a firewall issue but not sure what to check.  The router is Comtrend ADSL router.  I'll look up the configuration settings if someone can give me a direction on what to be looking for.

Scott

[AlphaWolf]

Hmmm...

When you input the password at the prompt does it accept it and then download the mail?  Are you using the entire email address as the logon information?

Peace

Wolf

[Scott Chase]

When I key the password it just immediately pops back up and asks for the password again.  I know it is correct because it works in webmail.  This occurs on 2 separate computers inside the organization (on the same network) is why I was leaning towards the firewall direction.

I am using the complete email address for the username.

[AlphaWolf]

Have you tried the same user name and password in outlook on a computer that is not behind a firewall?

To be honest I have not heard anyone having firewall issues with email before, but that doesn't mean it can not or does not happen.

peace

Wolf