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Webmaster Tools - Pre-Installed Features - Help Center Live

Help Center Live Pre-Installed with Low Cost Web Hosting Services


Help Center Live

Our Web Hosting clients not only can get Help Center Live pre-installed FREE, but also have access to over  8,000 other webmaster resources such as software downloads, links to additional website resources, articles, software documentation, user support forums and MORE! So be sure to check out our Webmaster Resources area which features a ton of other webmaster resources to help make YOUR website successful!!  If you are not already a web hosting client of AlphaOne Web Hosting, check out all the special tools and services we offer FREE to our clients! Low Cost Web Hosting Services as low as $4.95 PER MONTH!

What Is Help Center Live?

Help Center Live is a trouble ticket, help desk, support and live chat system all rolled into one!

Help Center Live Features

Unlimited Operators
Unlimited Departments
Unlimited Users

Live Help
Real-Time Chat Sessions
Real-Time Visitor Monitor
Unlimited Chat Sessions
Initiate Chat Sessions
Assign Operators to Mutiple Departments
View User's Information
Operator to Operator Chat
Per Department Status Icons
Request Polling
Collect Visitor's Information
Track Visitor's Footprints
Track Visitor's Referrer
Typing Notification
Display Operators Picture in Chat Windows
Autosave Chat Transcripts
E-mail Transcripts
Print Transcripts
Hot Pages
Transfer Files
Transfer Chat Session
Canned Messages
Canned Commands
Push Web Pages
Leave a message
Toggle sounds on/off
Toggle status online/offline
Implementation to your Website

Trouble Tickets
Auto-Assign to Operator
Easy to use Interface
Ticket Urgency
Open/Close Tickets
Auto E-Mail Notification of Responses
Implementation to your Website

Help Center Live FAQs
Unlimited Topics
Unlimited FAQs
Assign FAQs to Topics
Implementation to your Website

Help Center Live Administration
 View Operators Status
View all Transcripts
Alter Polling of Operators
Change sorting of Topics
Easily Upload new Icons
Easily Assign Icons to Departments

Modify the Source
Fully Customizable to fit your Website


 

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We accept all major credit cards and PayPal

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