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Webmaster Tools - Pre-Installed Features - OSTicket Help Desk

OSTicket Help Desk Pre-Installed with Low Cost Web Hosting Services


osTicket STS 1.2.x!

Our Web Hosting clients not only can get OSTicket pre-installed FREE, but also have access to over  8,000 other webmaster resources such as software downloads, links to additional website resources, articles, software documentation, user support forums and MORE! So be sure to check out our Webmaster Resources area which features a ton of other webmaster resources to help make YOUR website successful!!  If you are not already a web hosting client of AlphaOne Web Hosting, check out all the special tools and services we offer FREE to our clients! Low Cost Web Hosting Services as low as $4.95 PER MONTH!

osTicket Help Desk Basic features:

  • Supports aliases with perl gateway 
  • Supports pop3 login with optional crontab. 
  • Uses Perl gateway, PHP backend, and MySQL database 
  • Handles unlimited emails
  • Admin/Supporter/User panels 
  • Email Intervals to prevent auto-responder loops 
  • Max Allowed to limit maximum tickets user can have opened 
  • Filters to remove messages in replies
  • Accept attachments and limit size

OSTicket Help Desk Administration Features:
  • Completely delete tickets from database
  • Create categories (departments)
  • Create Representatives (Supporters) 
  • Define groups
  • Edit or disable response messages
  • Email alerts compatible for pager and etc. 
  • and much more...

OSTicket Help Desk Supporter Features
  • View only tickets in departments you have access to
  • Can not delete tickets

OSTicket Help Desk User Features
  • Login with email and any ticket # assigned to you
  • View all tickets sent from that email
  • and much more...


 

 

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