Support Services Manager ("SSM") is a powerful Support Desk and Knowledge Base application. It includes many powerful features to allow you to easily add a full-featured Knowledge Base along with a robust support request or "trouble ticket" management system to your existing support services. Through Support Services Manager, you will be able to easily manage these effective systems and reduce the time and effort required in providing award-winning technical support. In addition, certain versions of Support Services Manager allow you to integrate your Knowledge Base, Support Desk, and Web Community into one single sign-on environment, creating an easy, beneficial system to your users. This level of integration is only possible with Support Services Manager or expensive custom development work, making Support Services Manager very cost-effective. We hope that you find Support Services Manager to be a worthwhile addition to your online network.

Support Services Manager SUMMARY FEATURE LIST?

• Hassle Free Installation Process

• Easily Integrate your Support Services, Knowledge Base, and User Community

• Powerful Single Sign-On features that integrate into popular community software

• Intuitive Client-Side Interface

• Robust Knowledge Base features

• Effective, effortless Administration tools which allow web-based access to your complete array of support services from anywhere worldwide

• Superb technical Support

• Powerful User Management features